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MANAGE SENSITIVE SITUATIONS

In life and in business, sensitive situations can occur in an instant. How you deal with those is of high importance to your business’s continuity. Learn more about our crisis support, mediation approach and absenteeism & reintegration programmes.

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Crisis Coordinator & Psychosocial Case Manager

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We are looking for a Crisis Coordinator / Psychosocial Case Manager

Do you want to make a real impact on the wellbeing of people within organisations?
Do you gain energy from meaningful conversations and situations where your calmness, empathy and professionalism truly make a difference?
Do you have a background in psychology or social work and want to be part of a warm and driven team?

If so, this is your chance to make a real impact.

 

WHAT WILL YOU DO

As a Crisis Coordinator, you are the point of contact when organisations are confronted with a critical incident. You respond quickly, reassuringly and professionally — both to employers and employees.

Your responsibilities include:

  • Taking crisis notifications in hand immediately and coordinating the appropriate follow-up from A to Z

  • Providing telephone support, first-line counselling and advice to employees and employers

  • Working closely with fellow crisis coordinators and a network of internal and external crisis experts

  • Supporting employees affected by a serious incident — by phone or on site

  • Safeguarding the quality and continuity of each crisis case and ensuring thorough follow-up

In addition to this crucial crisis role, you will also take on broader case management tasks within our Employee Assistance Programme (EAP):

  • Conducting initial support and advisory calls on a wide range of psychosocial topics (stress, conflict, relationship or private issues, financial or legal questions…)

  • Coordinating psychosocial cases and carefully following up employee requests

  • Maintaining warm, professional contacts with partner organisations and EAP professionals (counsellors, coaches, therapists, crisis experts)

  • Ensuring accurate administration and reporting to client organisations

 

WHO ARE YOU?

  • You have a strong motivation to support people with psychosocial wellbeing

  • You hold a Bachelor’s or Master’s degree (preferably in psychology or social work)

  • You are fluent in Dutch and French; knowledge of English is an asset but not a requirement

  • You are empathetic, a good listener and client-oriented

  • You enjoy working proactively and can plan and organise effectively

  • You remain calm and solution-focused in challenging situations

  • Experience with support or crisis conversations is an advantage

  • You are driven, entrepreneurial and stress-resistant

 

WHAT DO WE OFFER YOU?

  • A meaningful role in which you truly make a difference in critical situations

  • Lots of variety, challenge and space to fully develop your talents

  • Opportunities to grow within counselling, coaching and crisis work (national and international)

  • An innovative, dynamic and warm team of engaged colleagues

  • Afterwork moments and team activities that give you energy

  • A competitive salary package with additional benefits

  • An office within walking distance of Leuven station

 

Ready to make an impact?

Are you enthusiastic about this versatile and people-centred role?
Send your CV and motivation letter to Annika van Merm: annika.vanmerm@pulso-group.com

We look forward to getting to know you!

 

Apply